Privacy policy

Last updated: February 22, 2026

AnchorLabs operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information:

  • User-Uploaded Media: Including photographs, images, and visual data uploaded specifically for the customization and fabrication of our 3D Light-Boxes.

  • Contact details: Including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information: Including credit card, debit card, transaction details, and payment confirmation.

  • Account & Usage information: Including your username, password, items viewed, cart contents, device information, and IP address.

  • Communications with us: Including customer support inquiries.

Personal Information Sources We may collect personal information directly from you, automatically through the Services (via cookies), and from our service providers (like Shopify) who enable our technology.

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services: We use your personal information to fulfill your orders, process payments, and arrange shipping.

  • Protection of Custom Images: We understand the deeply personal nature of your photographs. Images uploaded to AnchorLabs are used strictly for the 3D manufacturing of your custom product. All user-uploaded image files are permanently deleted from our servers and local storage within 14 days of order fulfillment. We never use your personal photos for marketing without explicit written consent.

  • Marketing and Advertising: To send promotional communications and show online advertisements.

  • Security and Fraud Prevention: To authenticate your account and provide a secure shopping experience.

  • Legal Reasons: To comply with applicable law or respond to valid legal processes.

How We Disclose Personal Information We disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g., payment processing, cloud storage, and shipping).

  • With business and marketing partners to provide advertising.

  • In connection with a business transaction, or to comply with applicable legal obligations.

Relationship with Shopify The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Shopify is responsible for the processing of your personal information for these purposes. To learn more, visit the Shopify Consumer Privacy Policy.

Third Party Websites and Links The Services may provide links to websites operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites.

Security and Retention of Your Information No security measures are perfect, and we cannot guarantee "perfect security." We retain your personal information as long as needed to maintain your account, provide Services, or comply with legal obligations.

Your Rights and Choices Depending on where you live, you may have the right to Access, Delete, Correct, or port your personal information. You may also opt out of promotional emails at any time. We will not discriminate against you for exercising any of these rights.

Governing Law and Jurisdiction This Privacy Policy is governed by the laws of India, including the Digital Personal Data Protection (DPDP) Act. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Navi Mumbai, Maharashtra.

Contact Should you have any questions about our privacy practices, please email us at: support@anchorlabs.in